Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email to email@example.com
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. Because of the slowdown in the customs process due to the COVID-19 pandemic, please allow an estimated 3-5 weeks for your order to be delivered. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It usually takes 2-5 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is free worldwide on all items.
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us at firstname.lastname@example.org if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and are secured by McAfee.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers' information in any way. Emails are strictly for order follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay any customs. But in some very rare cases, depending on your location, you might have to pay a minimal customs fee.