Return & Refund Policy

 

30 DAYS MONEY-BACK GUARANTEE

Our money-back guarantee lasts 30 days. Unfortunately, if 30 days have gone by since you received your product, we can’t offer you a refund or exchange. Please try to send an email to customercare@everydaysteal.com within 1-2 days after receiving the product if you are not happy with your purchase.


RETURNS


To be eligible for a return, your item must be a defective/damaged piece, unused, and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items


To complete your return, we require a receipt or proof of purchase.

For the return address, please write to customercare@everydaysteal.com and we will share the relevant address for return based on your location.

There are certain situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.


REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of business days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet:

  • First check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@everydaysteal.com.


EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@everydaysteal.com and we will guide you through the process.

RETURN SHIPPING

For the return address, please write to customercare@everydaysteal.com and we will share the relevant address for return based on your location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For any further queries, please feel free to write to us at customercare@everydaysteal.com


Best regards, Team EverydaySteal