IS SHIPPING FREE?
Shipping is free worldwide on all items unless the shipping fee is specifically mentioned on the shipping page for a particular item.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one can ship them at the earliest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our different domestic & international warehouses and we will do everything we can to get you your order as fast as we can. Because of the slowdown in the customs process due to the COVID-19 pandemic, please allow an estimated 3-5 weeks for your order to be delivered in the USA (varies from product to product). Other countries can take an estimated 1 week more sometimes. Please note that these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize. The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our return and refund policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be in some very rare cases liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.